JOB DESCRIPTION

GUEST SATISFACTION

• Encourage and further develop culture of providing a personalised service to each guest.
• Ensure all guests needs are catered for, no matter the demographic. Ensure we have the specific services that every guest may need.
• Promote more locality and provenance in products offered
• Promote more detailed / funnelled feedback from guests

BUSINESS RESPONSIBILITIES

• Take responsibility for the business performance of the restaurant.
• Analysing and planning restaurant service to ensure coherent and clear service style
• Ensuring rotas are completed and live as per company standard
• Ensuring that the team get a balanced work/life balance with rotas reflecting this ethos
• Ensuring effective shift planning as per agreement with Line manager
• Creating and executing plans for department sales, profit and staff development.
• Preparation of purchase orders for required equipment
• Planning and co-ordinating menus with the Exec chef and Functions manager
• Liaise with Bar manager and Sommelier to ensure stock levels are correct with customer expectations

FRONT-OF-HOUSE RESPONSIBILITIES

• Co-ordinating the entire operation of the restaurant during scheduled shifts.
• Managing staff and providing them with feedback.
• Responding to customer complaints.
• Ensuring that all employees adhere to the Company’s uniform standards.
• Advising customers on menu and wine choice.
• Recruiting, training and motivating staff.
• Organising and supervising any area of the restaurant when circumstances dictate.
• Visible head of operation to customers

GENERAL RESPONSIBILITIES

• To be constantly vigilant in respect of H+S issues and report risks
• Maintaining high standards of quality control, hygiene and Health & Safety.
• Organising cleaning rotas and records for bar and back of house areas.
• Taking responsibility of all HR matters and keeping up-to-date with staff HR files.
• Ensure all emergency procedures are viable and communicated.
• To be constantly vigilant of security risks and immediately report any suspicious incidents
• Checking stock levels and ordering supplies.
• Preparing cash drawers and providing petty cash when required.
• Helping in any area of the bar/restaurant when circumstances dictate.
• Attend meetings as required.

Job Types: Full-time, Permanent

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Tips

Ability to commute/relocate:

• Bigbury on Sea TQ7 4BG: reliably commute or plan to relocate before starting work (required)

Burgh Island Hotel is a bucket list destination for many, but what is Island life really like? We’re totally unique, beautifully eccentric, we love creating memorable experiences, and we also remain a little bit of a mystery! Above all, we are here for our guests and we thrive on delivering the best service possible. If our description and your description match, a future at Burgh Island could be in the offing.

Many of our talented team live and work in this beautiful location and, whilst we all work really hard, we also know the very best ways to spend our free time. From paddle boarding to kayaking and from cosy nights in The Pilchard to reading up about our many famous historical guests, it’s definitely a lifestyle career at Burgh.

WHO ARE WE LOOKING FOR

A successful F&B Manager will work alongside an incredibly talented Senior Management team, ensuring guests receive an unrivalled experience within a relaxed and informal environment, Candidates will stand a better chance if they have an excellent understanding of making managing a 2 rosette restaurant as well as experience in a similar role.

WE’D LOVE IT IF YOU

• Have some experience serving or hosting in a luxury hospitality environment
• Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
• Can efficiently communicate and prioritize tasks
• Have a passion for guest service, as well as food and drinks

WHAT’S IN IT FOR YOU?

Working for a forward-thinking hotel in Devon, supporting their multiple outlets, providing guest with an unrivalled experience if this is for you please take a look at some of the perks on offer:

A career at Burgh Island is completely unique and is not for the faint-hearted. Island life brings with it a number of challenges in terms of location and working hours. The reward will be to establish a successful team and business that is striving for recognition. Our plans for the future are incredibly exciting and we believe that our Sous Chef will play a key part in developing the overall Burgh Island experience.

We are offering a fantastic package for a career-driven Sous Chef wanting to excel in their new job, the successful candidate can expect to earn competitive rates of pay along with the opportunity for career progression and job security. Furthermore, you will be working with some of the finest locally sourced ingredients to produce a spectacular fine dining menu with ambitions to be recognised. Moreover, there is the opportunity of living in for any chef looking to relocate to this beautiful part of the south Devon coast.

ROLE REQUIREMENTS

• Wants to be part of a progressive and forward-thinking business
• A clear understanding of managing food costs
• Deliver an exceptional dining experience for our guests across all areas of food service
• Work with our senior team across our business so it can flourish
• Work well in a team as well as independently
• Demonstrate commitment to continuous improvement by running the day-to-day sections of the kitchen
• Support and inspire your team to deliver our unique and genuine experiences
• Ensuring the kitchen is a safe and clean environment
• Someone with a background in preparing fresh ingredients
• Must have previous experience in a Rosette restaurant/hotel
• Previous experience in a fine dining setting
• Proven successful track record of working within professional kitchens
• You may need your own means of transport due to the location of the business
• Fine dining experience essential

A unique opportunity has come live with Burgh Island looking for a Sous Chef Pastry to join its brigade. Quality and creativity are second to none to wow all of our customers particularly with the re-launch of the hotel and particularly the revision of all food offerings. Applicants must have the right to work in the UK, sponsorship is not available for this position.

RESPONSIBILITIES

• Prepare dishes to the highest standards of quality, safety and consistency
• Ensure recipes are followed to ensure the risk of cross-contamination are kept to a minimum
• Ensure brand standards are followed to ensure consistency of quality
• Work as part of a team in preparation, cooking, garnishing, or presentation of food
• Follow standards and regulations relating to cleanliness, hygiene and safety
• Ensure the chef is informed where food or other supplies need to be ordered
• Check the quantity and quality of received products
• Work with the Head Chef to ensure departmental compliance with all relevant regulations (e.g. COSHH, HAACP, Fire & Food Hygiene)
• Ensure the Head Chef is notified of equipment malfunctions and breakdowns

GENERAL

• To follow Hotels procedures should staff be required to exit the building for any reason
• To ensure staff do not enter any unauthorised areas
• To feed back any matters of concern as soon as possible to the Hotel Manager
• To comply with all relevant Health & Safety and Food Hygiene standards
• Live in available, subject to availability
• Fine dining experience essential
• Rosette experience is preferred