The Iconic Burgh Island Hotel is looking for a Receptionist to join its team. Being situated on it’s own private island, it is an incredible opportunity to be part of. If you are passionate about great customer service, then this may be the right role for you.

Job duties include:

• Managing the booking process ensuring all relevant details are taken and the customer journey is personalised
• Make the customers’ stay a memorable experience by providing excellent service, communication and administration
• Answer the phone, take reservations and deal with any enquiries
• Be detail oriented to ensure that all booking details and relevant reports are accurate and communicated to other departments.
• Prepare daily reports as required
• Manage guest payments, invoices, receipts and reconcile shift transactions
• Manage comprehensive hand over to following shift.
• Communicate closely with Housekeeping on room departures, stayovers and arrival rooms for cleaning and opening of sofa beds.
• Report maintenance items to the maintenance log book.
• Ensure guest satisfaction at all times.

Due to access to Burgh Island, candidates must be fully flexible with their times and availability

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Tips

The Iconic Burgh Island Hotel is looking for a Reception Supervisor to join its team. Being situated on it’s own private island, it is an incredible opportunity to be part of. If you are passionate about great customer service, then this may be the right role for you.

Job duties include:

• Supervise daily shift process ensuring all Team Members adhere to standard operating procedures
• To acts as Hotel Duty Manager when assigned Duty Manager shifts
• Greet guests as they arrive, focusing on personal recognition in a warm and authentic manner

• Conduct Team Member briefings, debriefings and delegate specific tasks at the start and end of every shift
• Assist in the induction of new Team Members to create a great new starter experience

• To ensure, by supervising the Front Desk Team Members, that service provided to guests is at the highest level at all
• Managing the booking process ensuring all relevant details are taken and the customer journey is personalized
• Make the customers’ stay a memorable experience by providing excellent service, communication and administration
• Answer the phone, take reservations and deal with any enquiries
• Be detail oriented to ensure that all booking details and relevant reports are accurate and communicated to other departments.
• Prepare daily reports as required
• Manage guest payments, invoices, receipts and reconcile shift transactions
• Manage comprehensive hand over to following shift.

• Communicate closely with Housekeeping on room departures, stayovers and arrival rooms for cleaning and opening of sofa beds.
• Report maintenance items to the maintenance log book.
• Ensure guest satisfaction at all times.
• Must be able to drive and be flexible due to the location of the business

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Tips

We are looking for three Chef De Partie’s wanting to learn and develop their career. Along with outstanding rates of pay, the successful candidates can expect the opportunity of career progression and job security. Furthermore, you will be working with some of the finest locally sourced ingredients to produce the spectacular fine dining menu which is on course for being awarded its first Rosette. Moreover, there is the opportunity of living in for any chefs looking to relocate to this beautiful part of the south Devon coast.

The Package:

• Salary up to £30,000 Per Annum
• 48 hours per week
• Mixture of straight and split shifts
• 28 days annual leave
• Government pension scheme
• Monthly pay
• Meals on duty
• Uniform provided

Requirements for the role:

• Nail the attention to detail in the food offering
• Develop a stable, energised and professional relationship with colleagues
• Focus on sustainable practices to protect the business for the next generation
• Wants to be part of a progressive and forward-thinking business.
• You will have good time management.
• Have a cool and calm attitude.
• Someone with a background of preparing fresh ingredients.
• Demonstrate the ability to listen and follow clear instructions
• Be passionate to learn and develop your skill set
• You may need your own means of transport due to the location of the business.

Sound interesting?

If this sounds like the perfect role for you and you would like to find out more, please apply with your CV.

Schedule:

• 10 hour shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Tips

Summary of the job role

• To assist the Pilchard Head chef in the maintenance of the highest standards of food preparation and presentation.
• To assist Pilchard head chef in close control of food costs.
• To maintain highest standards of cleanliness and compliance with H&S regulations

Business Responsibilities

1. Assist with Monthly stock-take.
2. Prepare dishes to the highest standards of quality, safety and consistency
3. Ensure recipes are followed to ensure the risk of cross contamination are kept to a minimum
4. Ensure brand standards are followed to ensure consistency of quality
5. Work as part of a team in the preparation, cooking, garnishing, or presentation of food.
6. Follow standards and regulations relating to cleanliness, hygiene and safety.
7. Ensure the Executive chef/ Pilchard Head Chef is informed where food or other supplies need to
be ordered.
8. Check the quantity and quality of received products.
9. Work with Executive Chef/Pilchard Head chef to ensure departmental compliance with all
relevant regulations (e.g. COSHH, HAACP, Fire & Food Hygiene)
10. Ensure the Executive Chef/ Pilchard Head chef is notified of equipment malfunctions and
breakdowns.

Responsibilities for Standards

11. Check the quality of raw or cooked food products to ensure that standards are met.
12. Instruct, supervise or coordinate activities of cooks or workers engaged in preparation,
cooking, garnishing, or presentation of food.
13. Monitor sanitation practices to ensure that employees follow standards and regulations.
14. Order or requisition food or other supplies needed to ensure efficient operation.
15. Check the quantity and quality of received products.
16. Inspect supplies, equipment, or work areas to ensure conformance to established standards.

BURGH ISLAND October 2018
17. Ensure that cleanliness if of the highest standard
18. Work with Executive Chef/Head Chef to ensure departmental compliance with all relevant
regulations (e.g. COSHH, HAACP, Fire & Food Hygiene)
19. Determine production schedules and staff requirements necessary to ensure timely delivery
of services.
20. Demonstrate new cooking techniques or equipment to staff as instructed by Executive Chef.

The iconic Burgh Island is looking for a Receptionist & Spa Therapist to join our team. Being situated on it’s own private island, it is an incredible opportunity to be a part of. Please note that you must have relevant spa qualifications.

Your main role as Spa Therapist will include:

• To carry out and manage a wide range of holistic treatments we offer.
• Take Spa Bookings
• Send out Spa Promotions
• Provide excellent customer service and customer care as part of the consultation process, treatment and after care.

In quieter times you will be expected to help out our Reception Team in the Hotel with duties such as:

• Answering Telephone Calls
• Making Reservations
• Answering Emails
• Answering Guest Enquiries
• Managing Guest Payments, Invoices and Receipts
• Communicate closely with other Hotel Departments

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability