JOB DESCRIPTION

GUEST SATISFACTION

• Encourage and further develop culture of providing a personalised service to each guest.
• Ensure all guests needs are catered for, no matter the demographic. Ensure we have the specific services that every guest may need.
• Promote more locality and provenance in products offered
• Promote more detailed / funnelled feedback from guests

BUSINESS RESPONSIBILITIES

• Take responsibility for the business performance of the restaurant.
• Analysing and planning restaurant service to ensure coherent and clear service style
• Ensuring rotas are completed and live as per company standard
• Ensuring that the team get a balanced work/life balance with rotas reflecting this ethos
• Ensuring effective shift planning as per agreement with Line manager
• Creating and executing plans for department sales, profit and staff development.
• Preparation of purchase orders for required equipment
• Planning and co-ordinating menus with the Exec chef and Functions manager
• Liaise with Bar manager and Sommelier to ensure stock levels are correct with customer expectations

FRONT-OF-HOUSE RESPONSIBILITIES

• Co-ordinating the entire operation of the restaurant during scheduled shifts.
• Managing staff and providing them with feedback.
• Responding to customer complaints.
• Ensuring that all employees adhere to the Company’s uniform standards.
• Advising customers on menu and wine choice.
• Recruiting, training and motivating staff.
• Organising and supervising any area of the restaurant when circumstances dictate.
• Visible head of operation to customers

GENERAL RESPONSIBILITIES

• To be constantly vigilant in respect of H+S issues and report risks
• Maintaining high standards of quality control, hygiene and Health & Safety.
• Organising cleaning rotas and records for bar and back of house areas.
• Taking responsibility of all HR matters and keeping up-to-date with staff HR files.
• Ensure all emergency procedures are viable and communicated.
• To be constantly vigilant of security risks and immediately report any suspicious incidents
• Checking stock levels and ordering supplies.
• Preparing cash drawers and providing petty cash when required.
• Helping in any area of the bar/restaurant when circumstances dictate.
• Attend meetings as required.

Job Types: Full-time, Permanent

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Tips

Ability to commute/relocate:

• Bigbury on Sea TQ7 4BG: reliably commute or plan to relocate before starting work (required)

The Iconic Burgh Island Hotel is looking for a Receptionist to join its team. Being situated on it’s own private island, it is an incredible opportunity to be part of. If you are passionate about great customer service, then this may be the right role for you.

Job duties include:

• Managing the booking process ensuring all relevant details are taken and the customer journey is personalised
• Make the customers’ stay a memorable experience by providing excellent service, communication and administration
• Answer the phone, take reservations and deal with any enquiries
• Be detail oriented to ensure that all booking details and relevant reports are accurate and communicated to other departments.
• Prepare daily reports as required
• Manage guest payments, invoices, receipts and reconcile shift transactions
• Manage comprehensive hand over to following shift.
• Communicate closely with Housekeeping on room departures, stayovers and arrival rooms for cleaning and opening of sofa beds.
• Report maintenance items to the maintenance log book.
• Ensure guest satisfaction at all times.

Due to access to Burgh Island, candidates must be fully flexible with their times and availability

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Tips

At Burgh Island Hotel, we have one mission – to deliver hospitality from the heart.

To help us with this, we are looking for fantastic and talented people that have a passion for delighting our guests and providing truly memorable moments.

We’re a close-knit and supportive team at Burgh Island Hotel who strive for excellence, and we have fun achieving it! We hire on attitude, values and personality and always show flexibility to help accommodate your needs. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

Who are we looking for?

• fun, bubbly and energetic people – experience is not essential, but an eagerness to do well is;
• a passion for great food, coffees, cocktails and wine;
• a desire to delight every guest,
• and, working well in a team, but can also use your own initiative

We’d love it if you:

• had some experience serving or hosting in a luxury hospitality environment;
• are empathetic with a talent for building rapport, and reading each guest’s desired level of interaction;
• are able to efficiently communicate and prioritize tasks, and
• have a passion for guest service, as well as food and drinks.

What’s in it for you:

• being part of the Burgh Island Hotel family – our culture is unique and supportive;
• we will entrust, empower and train you to fulfil your potential;
• you’ll benefit from training and development opportunities;
• a competitive salary and benefits;
• employee assistance programme;
• and last but not least, you will get to work with a team of EXTRAORDINARY people

Burgh Island hotel is located on its own island accessible via Bigbury on Sea. It’s a vibrant and exciting working environment that also celebrates the history of Art Deco and supports our oceans and wildlife.

Our people are what bring guest experiences to life. Every person who works at Burgh Island Hotel is passionate about what they do, delivering exceptional service, superior knowledge and a drive to delight every single guest.

We offer training and career development. We just ask that you bring a ‘can-do’ attitude, a desire to exceed expectations, a bubbly and outgoing personality, and we will help you to unlock your potential and reach new heights in your career.

And if you’re thinking about relocating to the area to work alongside us, great! We can support this with offering accommodation a stone’s throw away from Burgh Island Hotel.

Health and Safety

As a member of staff you are responsible for the safety and welfare of any staff under your direct control, and you must therefore have knowledge of the Company’s Health & Safety Policy and relevant instructions to your area of work. Any matter which you consider requires attention in this respect is your responsibility to report following the correct procedures, or to the Health and Safety Manager. Copies of the current Health & Safety Policy and Safety Procedures are available in the Hotel.

Work remotely

• No

Job Types: Full-time, Permanent

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Bigbury on Sea TQ7 4BG: reliably commute or plan to relocate before starting work (required)

Experience:

• waiting: 1 year (preferred)

Work Location: In person

A unique opportunity has arisen for our famous Bar at Burgh Island to require a Bartender/Mixologist.

• Ensure that guest experience in the bar is smooth, seamless and appropriate, ensure all guests are given a warm and friendly welcome.
• Ensure all food/garnish is fresh and ready before the service and all beverages are prepared/made according to specification and delivered accordingly.
• Be able to build and maintain long term relationships with regular guests
• Be able to recommend and up-sell wine and beverages.
• Deliver food & beverage service in the Bar area and support both restaurants in the food & drinks delivery if needed.
• Be able to explain how various menu items are prepared, describing ingredients and allergens (if necessary)
• To continually build products knowledge and bar skills
• Check identification of customers to verify age requirements for purchase of alcohol.
• Take food and beverage orders from serving staff or directly from patrons, and using EPOS systems enter these accurately onto till. Collect money for drinks served or transfer to rooms immediately.
• Maintain cleanliness of bars, work areas and tables throughout shift.
• Plan, organize, and control the operations of a cocktail lounge or bar.
• Order or requisition liquors and supplies.
• Serve snacks or food items to customers seated at the bar.
• Be an ambassador for the bar and the hotel. Recommend other services (restaurant, rooms) to patrons
• Provide guests with information about the hotel and about local areas, including giving directions.
• To assist the Restaurant team with the running of service as and when required

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

A career at Burgh Island is completely unique and is not for the feint hearted. Island life brings with it a number of challenges in terms of location and working hours. The reward will be to establish a successful team and business that is striving for recognition. Our plans for the future are incredibly exciting and we believe that our Sous Chef will play a key part in developing the overall Burgh Island experience.

Why Choose this role?

We are offering a fantastic package for a career driven Sous Chef wanting to excel in their new job, the successful candidate can expect to earn competitive rates of pay along with the opportunity of career progression and job security. Furthermore, you will be working with some of the finest locally sourced ingredients to produce the spectacular fine dining menu with ambitions to be recognised. Moreover, there is the opportunity of living in for any chef looking to relocate to this beautiful part of the south Devon coast.

The Package:

• £30,000 – £35,000 per annum
• Share of tips
• Mixture of straights and splits
• Monthly pay
• Meals on duty
• Uniform provided
• Government Pension scheme

Requirements for the role:

• Wants to be part of a progressive and forward-thinking business.
• A clear understanding of managing food costs
• Deliver an exceptional dining experience for our guests across all areas of food service
• Work with our senior team across our business so it can flourish
• Work well in a team as well as independently.
• Demonstrate commitment to continuous improvement running the day to day sections of the kitchen
• Support and inspire your team to deliver our unique and genuine experiences
• Ensuring the kitchen is a safe and clean environment
• Someone with a background of preparing fresh ingredients.
• Must have previous experience in a Rosette restaurant/hotel.
• Previous experience in a fine dining setting.
• Proven successful track record of working within professional kitchens.
• You may need your own means of transport due to the location of the business.

An exciting opportunity has arisen to join the Drivers team at the iconic Burgh Island Hotel. We are now looking for passionate people that would like to join the fantastic team to deliver an excellent and memorable experience to all of our guests.

Our Drivers are an essential part of the team and the first people our guests meet when arriving for their stay at Burgh Island Hotel.

You will:

– Hold a full UK Driving licence

– Preferably have driving experience (although full training will be provided)

Your role will include but will not be limited to:

-Driving the Iconic Burgh Island Sea Tractor from Island to Mainland across the beach to pick up/drop off arriving and departing guests, as well as public day visitors to the island

– Driving the hotel Land Rover’s from Island to Mainland across the beach to pick up/drop off arriving and departing guests

– Collecting and Delivering Guest luggage to/from hotel rooms

– Collecting Laundry and stock deliveries from the mainland drop off area and bringing to the hotel

– Assist guests with any queries and help they may have or need

– Keeping all vehicles clean and tidy

– Maintaining a clean and clear hotel driveway and entrance at all times

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift

The iconic Burgh Island is looking for a Receptionist & Spa Therapist to join our team. Being situated on it’s own private island, it is an incredible opportunity to be a part of. Please note that you must have relevant spa qualifications.

Your main role as Spa Therapist will include:

• To carry out and manage a wide range of holistic treatments we offer.
• Take Spa Bookings
• Send out Spa Promotions
• Provide excellent customer service and customer care as part of the consultation process, treatment and after care.

In quieter times you will be expected to help out our Reception Team in the Hotel with duties such as:

• Answering Telephone Calls
• Making Reservations
• Answering Emails
• Answering Guest Enquiries
• Managing Guest Payments, Invoices and Receipts
• Communicate closely with other Hotel Departments

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability