The iconic Burgh Island is looking for a Receptionist & Spa Therapist to join our team. Being situated on it’s own private island, it is an incredible opportunity to be a part of. Please note that you must have relevant spa qualifications.

Your main role as Spa Therapist will include:

• To carry out and manage a wide range of holistic treatments we offer.
• Take Spa Bookings
• Send out Spa Promotions
• Provide excellent customer service and customer care as part of the consultation process, treatment and after care.

In quieter times you will be expected to help out our Reception Team in the Hotel with duties such as:

• Answering Telephone Calls
• Making Reservations
• Answering Emails
• Answering Guest Enquiries
• Managing Guest Payments, Invoices and Receipts
• Communicate closely with other Hotel Departments

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

An exciting opportunity has arisen to join the team at the iconic Burgh Island Hotel. We are now looking for passionate people that would like to join the fantastic team to deliver an excellent and memorable experience to all of our guests.

This is a summer position working in Burgh Island Hotel and The Pilchard Inn. You would be required to work a minimum of 4 weeks between May and October 2023.

Your duties will include but are not limited to:

• Take orders from guests for food or beverages, and using EPOS systems enter these accurately onto till prior to its service
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Collect payments from customers.
• Check guests’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Present menus to patrons and answer questions about menu items, making recommendations upon request. Inform customers of daily specials
• Be able to explain how various menu items are prepared, describing ingredients, allergens and cooking methods.
• To be aware of guest allergies
• To advise guests with allergies of which dishes on the menu are and are not suitable for them
• Describe and recommend wines to customers and promote any current promoting
• Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• Remove dishes and glasses from tables or counters, take them to kitchen for cleaning. Clean tables or counters after patrons have finished dining.
• Perform food preparation duties such as preparing buffets, preparing toast and brewing coffee.
• To prepare for the next shift or for large parties.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Assist host or hostess by answering phones to take reservations or room service orders, and by greeting, seating, and thanking guests.
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out rubbish, or checking and cleaning bathroom.
• Fill salt, pepper, sugar, cream, condiments, etc
• Provide guests with information about the hotel and about local areas, including giving directions.
• Ensure opening & closing duties are performed as per the departmental SOPs
• Perform any cashing up duties ensuring that all cash activities, credit card/room charges and vouchers balance and if not, that these are flagged up to your Departmental Manager.
• To only use Hotel approved suppliers for food and drink.
• To only use Hotel approved chemicals and substances correctly and safely following certain procedures and by using correct dilution ratios.
• To only use chemicals for which you have received relevant COSHH training
• To ensure that requirements for food stock, new equipment and chemicals are notified to the Departmental Manager/Director of Food & Beverage with sufficient notice to ensure deliveries arrive before stock levels run out.
• To ensure the safety of Hotel and Pilchard Inn users during opening hours. This includes relevant use of warning signage and appropriate cleaning materials.
• To prepare the restaurants and bars ensuring quality and standards are adhered to.
• To welcome guests, seat them and advise them of their choices for relevant time of the day.
• To be aware of guest allergies
• To advise guests with allergies of which dishes on the menu are and are not suitable for them
• Ensure the guests receive efficient, friendly service.
• To keep the stock refreshed throughout service.
• To clean and restock the coffee machine and the surrounding area.
• To clean and re-set the restaurants and bars.

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

An exciting opportunity has arisen to join the team at the iconic Burgh Island Hotel. We are now looking for passionate people that would like to join the fantastic team to deliver an excellent and memorable experience to all of our guests.

RESPONSIBILITIES – Breakfast & cleaning/Pilchard

1. To only use Hotel approved suppliers for food and drink.

2. To only use Hotel approved chemicals and substances correctly and safely following certain procedures and by using correct dilution ratios.

3. To only use chemicals for which you have received relevant COSHH training

4. To ensure that requirements for food stock, new equipment and chemicals are notified to the Departmental Manager/Director of Food & Beverage with sufficient notice to ensure deliveries arrive before stock levels run out.

5. To ensure the safety of Hotel and Pilchard Inn users during opening hours. This includes relevant use of warning signage and appropriate cleaning materials.

6. To prepare the restaurants and bars ensuring quality and standards are adhered to.

7. To welcome guests, seat them and advise them of their choices for relevant time of the day.

8. To be aware of guest allergies

9. To advise guests with allergies of which dishes on the menu are and are not suitable for them

10. Ensure the guests receive efficient, friendly service.

11. To keep the stock refreshed throughout service.

12. To clean and restock the coffee machine and the surrounding area.

13. To clean and re-set the restaurants and bars.

RESPONSIBILITIES – Restaurant/Bars/Pilchard

1. Take orders from guests for food or beverages, and using EPOS systems enter these accurately onto till prior to its service

2. Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

3. Collect payments from customers.

4. Check guests’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

5. Present menus to patrons and answer questions about menu items, making recommendations upon request. Inform customers of daily specials

6. Be able to explain how various menu items are prepared, describing ingredients, allergens and cooking methods.

7. To be aware of guest allergies

8. To advise guests with allergies of which dishes on the menu are and are not suitable for them

9. Describe and recommend wines to customers and promote any current promoting

10. Bring wine selections to tables with appropriate glasses, and pour the wines for customers.

11. Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.

12. Remove dishes and glasses from tables or counters, take them to kitchen for cleaning. Clean tables or counters after patrons have finished dining.

13. Perform food preparation duties such as preparing buffets, preparing toast and brewing coffee.

14. To prepare for the next shift or for large parties.

15. Stock service areas with supplies such as coffee, food, tableware, and linens.

16. Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

17. Assist host or host by answering phones to take reservations or room service orders, and by greeting, seating, and thanking guests.

18. Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out rubbish, or checking and cleaning bathroom.

19. Fill salt, pepper, sugar, cream, condiments, etc.

20. Provide guests with information about the hotel and about local areas, including giving directions.

21. Ensure opening & closing duties are performed as per the departmental SOPs

22. Perform any cashing up duties ensuring that all cash activities, credit card/room charges and vouchers balance and if not, that these are flagged up to your Departmental Manager.

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift

Ability to commute/relocate:

• Bigbury on Sea TQ7 4BG: reliably commute or plan to relocate before starting work (required)

Experience:

• waiting: 1 year (preferred)

GENERAL

23. To follow Hotels procedures should staff require to exit the building for any reason.

24. To feed back any matters of concern as soon as possible to the Hotel Manager

25. Ensure you follow daily checklist to maintain hotel standards

Health and Safety

As a member of staff you are responsible for the safety and welfare of any staff under your direct control, and you must therefore have knowledge of the Company’s Health & Safety Policy and relevant instructions to your area of work. Any matter which you consider requires attention in this respect is your responsibility to report following the correct procedures, or to the Health and Safety Manager. Copies of the current Health & Safety Policy and Safety Procedures are available in the Hotel.

A unique opportunity has arisen for our famous Bar at Burgh Island to require a Bartender/Mixologist.

• Ensure that guest experience in the bar is smooth, seamless and appropriate, ensure all guests are given a warm and friendly welcome.
• Ensure all food/garnish is fresh and ready before the service and all beverages are prepared/made according to specification and delivered accordingly.
• Be able to build and maintain long term relationships with regular guests
• Be able to recommend and up-sell wine and beverages.
• Deliver food & beverage service in the Bar area and support both restaurants in the food & drinks delivery if needed.
• Be able to explain how various menu items are prepared, describing ingredients and allergens (if necessary)
• To continually build products knowledge and bar skills
• Check identification of customers to verify age requirements for purchase of alcohol.
• Take food and beverage orders from serving staff or directly from patrons, and using EPOS systems enter these accurately onto till. Collect money for drinks served or transfer to rooms immediately.
• Maintain cleanliness of bars, work areas and tables throughout shift.
• Plan, organize, and control the operations of a cocktail lounge or bar.
• Order or requisition liquors and supplies.
• Serve snacks or food items to customers seated at the bar.
• Be an ambassador for the bar and the hotel. Recommend other services (restaurant, rooms) to patrons
• Provide guests with information about the hotel and about local areas, including giving directions.
• To assist the Restaurant team with the running of service as and when required

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Job Description

• Wash crockery, pots, pans & kitchen utensils
• Daily clean of kitchen areas and keeping refrigeration, freezers and stores clean
• Checking and putting deliveries away and reporting any shortages
• Report failing equipment to the Executive Chef
• Be punctual, hard working and flexible
• Be a good team player and have excellent communication skills
• Adhere to all health and safety legislation

Experience: Previous kitchen porter experience preferred

COVID-19 precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitisation, disinfection or cleaning procedures in place

Work Remotely

• No

We are looking for a Chef De Partie wanting to learn and develop their career. Along with outstanding rates of pay, the successful candidate can expect the opportunity of career progression and job security. Furthermore, you will be working with some of the finest locally sourced ingredients to produce the spectacular fine dining menu which is on course for being awarded its first Rosette. Moreover, there is the opportunity of living in for any chef looking to relocate to this beautiful part of the south Devon coast.

The Package:

• Salary £23,000 – £25,000 Per Annum
• 48 hours per week
• Mixture of straight and split shifts
• 28 days annual leave
• Government pension scheme
• Monthly pay
• Meals on duty
• Uniform provided

Requirements for the role:

• Nail the attention to detail in the food offering
• Develop a stable, energised and professional relationship with colleagues
• Focus on sustainable practices to protect the business for the next generation
• Wants to be part of a progressive and forward-thinking business.
• You will have good time management.
• Have a cool and calm attitude.
• Someone with a background of preparing fresh ingredients.
• Demonstrate the ability to listen and follow clear instructions
• Be passionate to learn and develop your skill set
• You may need your own means of transport due to the location of the business.

Sound interesting?

If this sounds like the perfect role for you and you would like to find out more, please apply with your CV.

A career at Burgh Island is completely unique and is not for the feint hearted. Island life brings with it a number of challenges in terms of location and working hours. The reward will be to establish a successful team and business that is striving for recognition. Our plans for the future are incredibly exciting and we believe that our Sous Chef will play a key part in developing the overall Burgh Island experience.

Why Choose this role?

We are offering a fantastic package for a career driven Sous Chef wanting to excel in their new job, the successful candidate can expect to earn competitive rates of pay along with the opportunity of career progression and job security. Furthermore, you will be working with some of the finest locally sourced ingredients to produce the spectacular fine dining menu with ambitions to be recognised. Moreover, there is the opportunity of living in for any chef looking to relocate to this beautiful part of the south Devon coast.

The Package:

• £30,000 – £34,000 per annum
• Share of tips
• Mixture of straights and splits
• Monthly pay
• Meals on duty
• Uniform provided
• Government Pension scheme

Requirements for the role:

• Wants to be part of a progressive and forward-thinking business.
• A clear understanding of managing food costs
• Deliver an exceptional dining experience for our guests across all areas of food service
• Work with our senior team across our business so it can flourish
• Work well in a team as well as independently.
• Demonstrate commitment to continuous improvement running the day to day sections of the kitchen
• Support and inspire your team to deliver our unique and genuine experiences
• Ensuring the kitchen is a safe and clean environment
• Someone with a background of preparing fresh ingredients.
• Must have previous experience in a Rosette restaurant/hotel.
• Previous experience in a fine dining setting.
• Proven successful track record of working within professional kitchens.
• You may need your own means of transport due to the location of the business.

The Iconic Burgh Island Hotel is looking for a Receptionist to join its team. Being situated on it’s own private island, it is an incredible opportunity to be part of. If you are passionate about great customer service, then this may be the right role for you.

Job duties include:

• Managing the booking process ensuring all relevant details are taken and the customer journey is personalised
• Make the customers’ stay a memorable experience by providing excellent service, communication and administration
• Answer the phone, take reservations and deal with any enquiries
• Be detail oriented to ensure that all booking details and relevant reports are accurate and communicated to other departments.
• Prepare daily reports as required
• Manage guest payments, invoices, receipts and reconcile shift transactions
• Manage comprehensive hand over to following shift.
• Communicate closely with Housekeeping on room departures, stayovers and arrival rooms for cleaning and opening of sofa beds.
• Report maintenance items to the maintenance log book.
• Ensure guest satisfaction at all times.

Due to access to Burgh Island, candidates must be fully flexible with their times and availability

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Tips