Burgh Island Hotel is a bucket list destination for many, but what is Island life really like? We’re totally unique, beautifully eccentric, we love creating memorable experiences, and we also remain a little bit of a mystery! Above all, we are here for our guests and we thrive on delivering the best service possible. If our description and your description match, a future at Burgh Island could be in the offing. Applicants must have the right to work in the UK, sponsorship is not available for this position.

Many of our talented team live and work in this beautiful location and, whilst we all work really hard, we also know the very best ways to spend our free time. From paddle boarding to kayaking and from cosy nights in The Pilchard to reading up about our many famous historical guests, it’s definitely a lifestyle career at Burgh.

GUEST SATISFACTION

• Encourage and further develop a culture of providing a personalised service to each guest
• Ensure all guest’s needs are catered for, no matter the demographic. Ensure we have the specific services that every guest may need

BAR SERVICE

• Ensure that guest experience in the bar is smooth, seamless and appropriate
• Ensure all guests are given a warm and friendly welcome
• Ensure all food/garnish is fresh and ready before the service
• Be able to build and maintain long-term relationships with regular guests
• Be able to recommend and upsell wine and beverages
• Be able to explain how various menu items are prepared, describing ingredients and allergens (if necessary)
• To continually build product knowledge and bar skills
• Check the identification of customers to verify age requirements for the purchase of alcohol
• Balance cash and credit card reconciliations at the end of the shift
• Attempt to limit problems and liability related to customers’ excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
• Ensure the bar is well-stocked with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
• Take beverage orders from serving staff or directly from patrons, and using EPOS systems enter these accurately onto the till. Collect money for drinks served or transfer to rooms immediately
• Efficiently and accurately serve wine, and bottled or draft beer. Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
• Maintain cleanliness of bars, work areas and tables throughout shift
• Plan, organize, and control the operations of a cocktail lounge or bar
• Order or requisition liquors and supplies
• Serve snacks or food items to customers seated at the bar
• Be an ambassador for the bar and the hotel. Recommend other services (restaurant, Rooms) to patrons
• Provide guests with information about the hotel and about local areas, including giving directions
• Must have Cocktail/Mixology Experience

GENERAL RESPONSIBILITIES

• To be constantly vigilant in respect of H+S issues and report risks
• Maintaining high standards of quality control, hygiene and Health & Safety
• Organising cleaning rotas and records for bar and back-of-house areas
• Ensure all emergency procedures are viable and communicated
• To be constantly vigilant of security risks and immediately report any suspicious incidents
• Checking stock levels and communicating to the Restaurant Manager for ordering purposes
• Helping in any area of the bar/restaurant when circumstances dictate
• Attend meetings as required

Mixology experience essential

RESPONSIBILITIES FOR STANDARDS

• Assist with Monthly stock-take
• Prepare dishes to the highest standards of quality, safety and consistency
• Ensure recipes are followed to ensure the risk of cross-contamination are kept to a minimum
• Ensure brand standards are followed to ensure consistency of quality
• Work as part of a team in the preparation, cooking, garnishing, or presentation of food
• Follow standards and regulations relating to cleanliness, hygiene and safety
• Ensure the chef is informed where food or other supplies need to be ordered
• Check the quantity and quality of received products
• Work with the Head Chef to ensure departmental compliance with all relevant regulations (e.g.
  COSHH, HAACP, Fire & Food Hygiene)
• Ensure the Head Chef is notified of equipment malfunctions and breakdowns

GENERAL RESPONSIBILITIES

• To follow the hotel’s procedures should staff require to exit the building for any reason
• To ensure staff do not enter any unauthorised areas
• To feed back any matters of concern as soon as possible to the Hotel Manager

At Burgh Island Hotel, we have one mission – to deliver hospitality from the heart.

To help us with this, we are looking for fantastic and talented people that have a passion for delighting our guests and providing truly memorable moments.

We’re a close-knit and supportive team at Burgh Island Hotel who strive for excellence, and we have fun achieving it! We hire on attitude, values and personality and always show flexibility to help accommodate your needs. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

WHO ARE WE LOOKING FOR

• Fun, bubbly and energetic people – experience is not essential, but an eagerness to do well is
• A passion for great food, coffees, cocktails and wine
• A desire to delight every guest
• Work well in a team, but can also use your own initiative

WE’D LOVE IT IF YOU

• Have some experience serving or hosting in a luxury hospitality environment
• Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
• Can efficiently communicate and prioritize tasks
• Have a passion for guest service, as well as food and drinks

WHAT’S IN IT FOR YOU?

• Being part of the Burgh Island Hotel family – our culture is unique and supportive
• We will entrust, empower and train you to fulfil your potential
• Benefit from training and development opportunities
• A competitive salary and benefits
• Employee assistance programme
• Work with a team of EXTRAORDINARY people

SCHEDULE

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

At Burgh Island Hotel, we have one mission – to deliver hospitality from the heart.

To help us with this, we are looking for fantastic and talented people who have a passion for delighting our guests and providing truly memorable moments.

WHO ARE WE LOOKING FOR?

• Fun, bubbly and energetic people – experience is not essential, but an eagerness to do well
• A passion for great food, coffees, cocktails and wine
• A desire to delight every guest
• Works well in a team, but can also use your initiative

WE’D LOVE IT IF YOU

• Have some experience serving or hosting in a luxury hospitality environment
• Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
• Able to efficiently communicate and prioritize tasks
• Have a passion for guest service, as well as food and drinks

WHAT’S IN IT FOR YOU?

• Be part of the Burgh Island Hotel family – our culture is unique and supportive
• Ee will entrust, empower and train you to fulfil your potential
• Benefit from training and development opportunities
• A competitive salary and benefits
• Employee assistance programme
• Work with a team of EXTRAORDINARY people

SCHEDULE

• 10 hour shift
• 12 hour shift
• 8 hour shift

SUMMARY

• To assist the Pilchard Head Chef in the maintenance of the highest standards of food preparation and presentation
• To assist Pilchard’s Head Chef in close control of food costs
• To maintain highest standards of cleanliness and compliance with Health & Safety regulations
• Applicants must have the right to work in the UK, sponsorship is not available for this position

BUSINESS RESPONSIBILITIES

• Assist with monthly stock-take
• Prepare dishes to the highest standards of quality, safety and consistency
• Ensure recipes are followed to ensure risk of cross contamination are kept to a minimum
• Ensure brand standards are followed to ensure consistency of quality
• Work as part of a team in preparation, cooking, garnishing, or presentation of food
• Follow standards and regulations relating with cleanliness, hygiene and safety
• Ensure the Executive chef/ Pilchard Head Chef is informed where food or other supplies need to be ordered
• Check the quantity and quality of received products
• Work with Executive Chef/Pilchard Head chef to ensure departmental compliance with all relevant regulations (e.g. COSHH, HAACP, Fire & Food Hygiene)
• Ensure the Executive Chef/ Pilchard Head chef is notified of equipment malfunctions and breakdowns

REQUIREMENTS FOR STANDARDS:

•  Check the quality of raw or cooked food products to ensure that standards are met
•  Instruct, supervise or coordinate activities of cooks or workers engaged in the preparation, cooking, garnishing, or presentation of food
• Monitor sanitation practices to ensure that employees follow standards and regulations
• Order or requisition food or other supplies needed to ensure efficient operation
• Check the quantity and quality of received products
• Inspect supplies, equipment, or work areas to ensure conformance to established standards
• Ensure that cleanliness if of the highest standard
• Work with Executive Chef/Head Chef to ensure departmental compliance with all relevant regulations (e.g. COSHH, HAACP, Fire & Food Hygiene)
• Determine production schedules and staff requirements necessary to ensure timely delivery of services
• Demonstrate new cooking techniques or equipment to staff as instructed by Executive Chef

GENERAL RESPONSIBILITIES:

• To be constantly vigilant in respect of H+S issues and report risks
• Maintaining high standards of quality control, hygiene and Health & Safety
• Taking responsibility of all HR matters and keeping up-to-date with staff HR files
• Ensure all emergency procedures are viable and communicated
• To be constantly vigilant of security risks and immediately report any suspicious incidents
• Attend meetings as required

A unique opportunity has come live with Burgh Island looking for a Sous Chef Pastry to join its brigade. Quality and creativity are second to none to wow all of our customers particularly with the re-launch of the hotel and particularly the revision of all food offerings. Applicants must have the right to work in the UK, sponsorship is not available for this position.

RESPONSIBILITIES

• Prepare dishes to the highest standards of quality, safety and consistency
• Ensure recipes are followed to ensure the risk of cross-contamination are kept to a minimum
• Ensure brand standards are followed to ensure consistency of quality
• Work as part of a team in preparation, cooking, garnishing, or presentation of food
• Follow standards and regulations relating to cleanliness, hygiene and safety
• Ensure the chef is informed where food or other supplies need to be ordered
• Check the quantity and quality of received products
• Work with the Head Chef to ensure departmental compliance with all relevant regulations (e.g. COSHH, HAACP, Fire & Food Hygiene)
• Ensure the Head Chef is notified of equipment malfunctions and breakdowns

GENERAL

• To follow Hotels procedures should staff be required to exit the building for any reason
• To ensure staff do not enter any unauthorised areas
• To feed back any matters of concern as soon as possible to the Hotel Manager
• To comply with all relevant Health & Safety and Food Hygiene standards
• Live in available, subject to availability
• Fine dining experience essential
• Rosette experience is preferred

Summary

• To assist the head chef in the maintenance of the highest standards of food preparation and presentation
• To develop own skills as a chef under tutelage of Head Chef To maintain highest standards of cleanliness and compliance with H&S regulations
• To assist with other duties as required

Responsibilities of the role:

• Prepare dishes to the highest standards of quality, safety and consistency
• Ensure recipes are followed to ensure risk of cross contamination are kept to a minimum
• Ensure standards are followed to ensure consistency of quality
• Work as part of a team in preparation, cooking, garnishing, or presentation of food.
• Work with Head Chef and Sous Chef to develop skills
• Take part in training as required
• Follow standards and regulations relating with cleanliness, hygiene and safety.
• Ensure chef is inform where food or other supplies need to be ordered.
• Check the quantity and quality of received products.
• Work with head chef to ensure departmental compliance with all relevant regulations (e.g. COSHH, HAACP, Fire & Food Hygiene)
• Ensure head chef is notified of equipment malfunctions and breakdowns.
• Ensure breakfast is presented and served to hotel standards
• Assist KP section where required

General

• To follow Hotels procedures should staff require to exit the building for any reason.
• To ensure staff do not enter any unauthorised areas.
• To feed back any matters of concern as soon as possible to the Hotel Manager

Sound interesting?

If this sounds like the perfect role for you and you would like to find out more, please apply with your CV.

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Bigbury on Sea, TQ7 4BG: reliably commute or plan to relocate before starting work (required)