The Iconic Burgh Island Hotel is looking for a Guest Relations Assistant to join its team. Being situated on it’s own private island, it is an incredible opportunity to be part of. If you are passionate about great customer service, then this may be the right role for you. Applicants must have the right to work in the UK, sponsorship is not available for this position.

JOB DUTIES

• To ensure all guests receive relevant and concise information regarding their stay prior to arrival i.e.
  directions to car park, communication details of reception, tide information, upselling opportunities
  explored etc.
•  To provide a seamless arrival experience ensuring accurate guest information is communicated and used by all
  staff utilising existing reports i.e. guest vehicle details, driver meet and greet, luggage collection, tagging and
  delivery, special requests etc.
•  Provide a personalised welcome for all guests either in person or by a senior member of staff. Efficient
  registration, welcome drink, hotel and facility familiarisation either in room or in Palm Court.
•  Manage communication skills of drivers in terms of meet and greet and the solicitation of guest feedback
  with agreed list of information to be communicated.
•  Constantly search for guest activities focusing on revenue generating ideas.

SCHEDULE

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Due to access to Burgh Island, candidates must be fully flexible with their times and availability.