Responsible for the management and accountability of the front office operations. Ensuring the highest standards of customer service are delivered and budgeted revenue and profitability are achieved. Ensuring the smooth running of all the front of house operations through communication and in providing an excellent environment for guests and staff across all areas of the hotel. Maximises revenue for bedrooms, ensuring all revenue avenues are explored and utilised and all reservations are carefully input.

Ensures forecasting and reporting are accurate and revenue targets are met. Ensures the reservation process is fully mapped out for all team members and guest satisfaction is tracked and improved. Ensures all PCI and GDPR requirements are met. Applicants must have the right to work in the UK; sponsorship is not available for this position.

OPERATIONAL RESPONSIBILITIES

• Ensures that the department works to the Departmental SOPs to deliver excellent customer service at all times, particularly paying attention to the reservations and pre-arrival process
• Proactively communicates with all operational departments to ensure that all customer information is distributed as required for all departments to exceed the customers’ expectation
• Co-ordinate all aspects of the guest liaison, from check-in, and check-out to taking guests to their room and dealing with any guest queries, ensuring the name is being used
• Identifies any potential problems and/or VIP requests and deals with any customer complaints in an effective and efficient manner
• Ensures all incoming emails and reservations are dealt with promptly, efficiently and accurately
• Ensures that all correspondence is filed accurately and can be retrieved promptly
• Ensures that bookings for each day are checked before arrival for accuracy and confirmation
• Ensures all reservations are tracked correctly for statistical purposes and all guest profiles are utilised as much as possible
• Drives the team to deliver all aspects of their role to meet and exceed standards and expectations
• Ensure all VIP requests are dealt with accurately and that every effort is taken to ensure they receive appropriate service
• Manage the PMS system (Guestline) including room allocations
• Train members of the department and other employees as and when required, specifically in relation to new procedures and information
• Ensures staff attend inter-departmental meetings as required and encourages staff to voice ideas and opinions that may be helpful to the hotel or department
• Ensure all relevant reports are prepared e.g. Daily Brief, Dinner booking sheet including a handover/DM log
• Brief staff on any new promotions/internal issues of which they need to be aware
• Liaise with Housekeeping and Maintenance ensuring that any guest feedback is actioned and that the room stock is kept updated/maintained
• You are expected to be presentable at all times
• Is fully aware of, competent in, and follows at all times: Hotel fire procedures and hotel security procedures; Hotel health & safety policy and procedures; Hotel facilities and opportunities to promote these to customers; Hotel and departmental operational standards and procedures; Short- and long-term sales and marketing promotions; Customer service standards; Company and Hotel performance and conduct guidelines, policies and procedures

SALES / REVENUE

• Working closely with the Hotel Manager, Brand Director and Sales Executive to ensure full knowledge of the hotel’s revenue management and rate strategy and that any actions are followed up promptly and sales and promotional activities are in place to maximise bedroom revenue
• Together with the management team develops, implements and evaluates the hotel’s general business plan, hotel budget and objectives programme to ensure optimum guest satisfaction, sales maximisation and profitability on an ongoing basis
• Monitors historical, present and future trends, practices and systems in the hotel industry to ensure that the revenue strategy is competitive in the marketplace
• From the above stay abreast of the revenue forecast to understand and report possible low periods so action can be taken
• Ensures correct pricing positioning and strategy is in place, in line with the direction given by the Brand Director and Hotel Manager
• Perform show arounds of hotel to agents and corporates when required
• Send social media activity to sales & marketing for social media updates
• Generate new sales leads through front office department and follow up to ensure we secure the business and passing these on to the Sales Executive
• Negotiates, within the limits of authority, rates with potential hotel guests
• Drive the sales culture in the hotel through active involvement in the sales process
• Weekly forecasts and communicates of any revenue related issues in the revenue meeting
• Maintains ideal inventory levels on the reservations management system at all times
• Encourages up-selling in order to maximise rates
• With the Brand Manager, develops relationships with key travel agents in order to achieve the best service, and maximum return for the hotel

FINANCIAL & ADMIN

• Daily check of the previous day’s work; posting deposits, cashiers reports, and petty cash receipts. Ensure credit cards balance bank to PMS
• Achieve targets for revenue and sales growth and assist in attaining the budgeted profit
• Prepare various reports as will be from time to time required
• Resolving any queries regarding invoices and payments.
• Controls commission statistics for travel agents and ensures accurate tracking of these
• Liaises with the Accounts department regarding credit issues and control of poor accounts/account problems
• Ensures all commissionable reservations/travel agents are tracked accurately in order to avoid excess commission payments
• Follows up cancellations/non-arrival policy in order to gain additional revenue
• Prepare daily reports as required and reconcile shift transactions.
• Manage guest payments, invoices, receipts and follow up any outstanding bills/invoices keeping the ledgers within 30days
• Reconcile petty cash and ensures that all floats are signed in/out and are maintained at the agreed level

HUMAN RESOURCES

• Utilises leadership skills and motivation to maximise employee productivity and satisfaction
• Training and motivating the receptionists, ensuring a consistently high standard of guest service
• Managing the day to day operations of the front office department
• Mentor and develop Front office staff; provide learning opportunities by assigning new tasks in all Front-of-house responsibilities
• Maintaining front office standards and training and conduct 1-1’s and monthly meetings as required

HEALTH & SAFETY/ LEGISLATION

• To be constantly vigilant in respect of Health & Safety issues and report risks
• To be constantly vigilant of security risks and immediately report any suspicious incidents
• Is constantly vigilant in respect of Health and Safety risks and reports issues
• Attends all fire, health and safety training as requested
• Is constantly vigilant of security risks and immediately report any suspicious incidents
• Is mindful of GDPR and confidentiality with regards to guest & employee personal data and complies with the current GDPR and PCI legislation
• Undertakes other duties from time to time as may be required

The Iconic Burgh Island Hotel is looking for a Guest Relations Assistant to join its team. Being situated on it’s own private island, it is an incredible opportunity to be part of. If you are passionate about great customer service, then this may be the right role for you. Applicants must have the right to work in the UK, sponsorship is not available for this position.

JOB DUTIES

• To ensure all guests receive relevant and concise information regarding their stay prior to arrival i.e.
  directions to car park, communication details of reception, tide information, upselling opportunities
  explored etc.
•  To provide a seamless arrival experience ensuring accurate guest information is communicated and used by all
  staff utilising existing reports i.e. guest vehicle details, driver meet and greet, luggage collection, tagging and
  delivery, special requests etc.
•  Provide a personalised welcome for all guests either in person or by a senior member of staff. Efficient
  registration, welcome drink, hotel and facility familiarisation either in room or in Palm Court.
•  Manage communication skills of drivers in terms of meet and greet and the solicitation of guest feedback
  with agreed list of information to be communicated.
•  Constantly search for guest activities focusing on revenue generating ideas.

SCHEDULE

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Due to access to Burgh Island, candidates must be fully flexible with their times and availability.

JOB DESCRIPTION

GUEST SATISFACTION

• Encourage and further develop culture of providing a personalised service to each guest.
• Ensure all guests needs are catered for, no matter the demographic. Ensure we have the specific services that every guest may need.
• Promote more locality and provenance in products offered
• Promote more detailed / funnelled feedback from guests

BUSINESS RESPONSIBILITIES

• Take responsibility for the business performance of the restaurant.
• Analysing and planning restaurant service to ensure coherent and clear service style
• Ensuring rotas are completed and live as per company standard
• Ensuring that the team get a balanced work/life balance with rotas reflecting this ethos
• Ensuring effective shift planning as per agreement with Line manager
• Creating and executing plans for department sales, profit and staff development.
• Preparation of purchase orders for required equipment
• Planning and co-ordinating menus with the Exec chef and Functions manager
• Liaise with Bar manager and Sommelier to ensure stock levels are correct with customer expectations

FRONT-OF-HOUSE RESPONSIBILITIES

• Co-ordinating the entire operation of the restaurant during scheduled shifts.
• Managing staff and providing them with feedback.
• Responding to customer complaints.
• Ensuring that all employees adhere to the Company’s uniform standards.
• Advising customers on menu and wine choice.
• Recruiting, training and motivating staff.
• Organising and supervising any area of the restaurant when circumstances dictate.
• Visible head of operation to customers

GENERAL RESPONSIBILITIES

• To be constantly vigilant in respect of H+S issues and report risks
• Maintaining high standards of quality control, hygiene and Health & Safety.
• Organising cleaning rotas and records for bar and back of house areas.
• Taking responsibility of all HR matters and keeping up-to-date with staff HR files.
• Ensure all emergency procedures are viable and communicated.
• To be constantly vigilant of security risks and immediately report any suspicious incidents
• Checking stock levels and ordering supplies.
• Preparing cash drawers and providing petty cash when required.
• Helping in any area of the bar/restaurant when circumstances dictate.
• Attend meetings as required.

Job Types: Full-time, Permanent

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Tips

Ability to commute/relocate:

• Bigbury on Sea TQ7 4BG: reliably commute or plan to relocate before starting work (required)

Seasonal Role from April 2025 – October 2025

At Burgh Island Hotel, we have one mission – to deliver hospitality from the heart.

To help us with this, we are looking for fantastic and talented people that have a passion for delighting our guests and providing truly memorable moments.

We’re a close-knit and supportive team at Burgh Island Hotel who strive for excellence, and we have fun achieving it! We hire on attitude, values and personality and always show flexibility to help accommodate your needs. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

WHO ARE WE LOOKING FOR

• Fun, bubbly and energetic people – experience is not essential, but an eagerness to do well is
• A passion for great food, coffees, cocktails and wine
• A desire to delight every guest
• Work well in a team, but can also use your own initiative

WE’D LOVE IT IF YOU

• Have some experience serving or hosting in a luxury hospitality environment
• Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
• Can efficiently communicate and prioritize tasks
• Have a passion for guest service, as well as food and drinks

WHAT’S IN IT FOR YOU?

• Being part of the Burgh Island Hotel family – our culture is unique and supportive
• We will entrust, empower and train you to fulfil your potential
• Benefit from training and development opportunities
• A competitive salary and benefits
• Employee assistance programme
• Work with a team of EXTRAORDINARY people

SCHEDULE

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

At Burgh Island Hotel, we have one mission – to deliver hospitality from the heart.

To help us with this, we are looking for fantastic and talented people that have a passion for delighting our guests and providing truly memorable moments.

We’re a close-knit and supportive team at Burgh Island Hotel who strive for excellence, and we have fun achieving it! We hire on attitude, values and personality and always show flexibility to help accommodate your needs. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

WHO ARE WE LOOKING FOR

• Fun, bubbly and energetic people – experience is not essential, but an eagerness to do well is
• A passion for great food, coffees, cocktails and wine
• A desire to delight every guest
• Work well in a team, but can also use your own initiative

WE’D LOVE IT IF YOU

• Have some experience serving or hosting in a luxury hospitality environment
• Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
• Can efficiently communicate and prioritize tasks
• Have a passion for guest service, as well as food and drinks

WHAT’S IN IT FOR YOU?

• Being part of the Burgh Island Hotel family – our culture is unique and supportive
• We will entrust, empower and train you to fulfil your potential
• Benefit from training and development opportunities
• A competitive salary and benefits
• Employee assistance programme
• Work with a team of EXTRAORDINARY people

SCHEDULE

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Seasonal Role April 2025- October 2025

We are looking for three Chef De Partie’s wanting to learn and develop their career. Along with outstanding rates of pay, the successful candidates can expect the opportunity of career progression and job security. Furthermore, you will be working with some of the finest locally sourced ingredients to produce the spectacular fine dining menu which is on course for being awarded its first Rosette. Moreover, there is the opportunity of living in for any chefs looking to relocate to this beautiful part of the south Devon coast.

The Package:

• Salary starting from £28,554.25 Per Annum
• 48 hours per week
• Mixture of straight and split shifts
• 28 days annual leave
• Government pension scheme
• Monthly pay
• Meals on duty
• Uniform provided

Requirements for the role:

• Nail the attention to detail in the food offering
• Develop a stable, energised and professional relationship with colleagues
• Focus on sustainable practices to protect the business for the next generation
• Wants to be part of a progressive and forward-thinking business
• You will have good time management
• Have a cool and calm attitude
• Someone with a background of preparing fresh ingredients
• Demonstrate the ability to listen and follow clear instructions
• Be passionate to learn and develop your skill set
• You may need your own means of transport due to the location of the business
• Rosette experience is preferred

Sound interesting?

If this sounds like the perfect role for you and you would like to find out more, please apply with your CV.

Schedule:

• 10 hour shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Tips

SUMMARY

• To assist the Pilchard Head Chef in the maintenance of the highest standards of food preparation and presentation
• To assist Pilchard’s Head Chef in close control of food costs
• To maintain highest standards of cleanliness and compliance with Health & Safety regulations
• Applicants must have the right to work in the UK, sponsorship is not available for this position

BUSINESS RESPONSIBILITIES

• Assist with monthly stock-take
• Prepare dishes to the highest standards of quality, safety and consistency
• Ensure recipes are followed to ensure risk of cross contamination are kept to a minimum
• Ensure brand standards are followed to ensure consistency of quality
• Work as part of a team in preparation, cooking, garnishing, or presentation of food
• Follow standards and regulations relating with cleanliness, hygiene and safety
• Ensure the Executive chef/ Pilchard Head Chef is informed where food or other supplies need to be ordered
• Check the quantity and quality of received products
• Work with Executive Chef/Pilchard Head chef to ensure departmental compliance with all relevant regulations (e.g. COSHH, HAACP, Fire & Food Hygiene)
• Ensure the Executive Chef/ Pilchard Head chef is notified of equipment malfunctions and breakdowns

REQUIREMENTS FOR STANDARDS:

•  Check the quality of raw or cooked food products to ensure that standards are met
•  Instruct, supervise or coordinate activities of cooks or workers engaged in the preparation, cooking, garnishing, or presentation of food
• Monitor sanitation practices to ensure that employees follow standards and regulations
• Order or requisition food or other supplies needed to ensure efficient operation
• Check the quantity and quality of received products
• Inspect supplies, equipment, or work areas to ensure conformance to established standards
• Ensure that cleanliness if of the highest standard
• Work with Executive Chef/Head Chef to ensure departmental compliance with all relevant regulations (e.g. COSHH, HAACP, Fire & Food Hygiene)
• Determine production schedules and staff requirements necessary to ensure timely delivery of services
• Demonstrate new cooking techniques or equipment to staff as instructed by Executive Chef

GENERAL RESPONSIBILITIES:

• To be constantly vigilant in respect of H+S issues and report risks
• Maintaining high standards of quality control, hygiene and Health & Safety
• Taking responsibility of all HR matters and keeping up-to-date with staff HR files
• Ensure all emergency procedures are viable and communicated
• To be constantly vigilant of security risks and immediately report any suspicious incidents
• Attend meetings as required

The Iconic Burgh Island Hotel is looking for a Housekeeper to join our team. Being situated on it’s own private island, it is an incredible opportunity to be part of.

JOB DUTIES

• Cleaning public areas and/or a set number of guest rooms each day to lay out high hygiene standards
• Working closely with reception to ensure the correct provision of guest amenities in each bedroom before the guests’ arrival
• Carry out deep cleaning duties in the hotel and other staff housing facilities as required
• Carrying out guest requests such as extra beds, pillows, and bathroom supplies
• Liaising with reception and maintenance to ensure any repairs are reported and fixed as soon as possible
• Carry out turndown service as required
• Ensuring rooms are maintained to the required standards of cleanliness and repair
• Shared accommodation available

SCHEDULE

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability