JOB DESCRIPTION

GUEST SATISFACTION

• Encourage and further develop culture of providing a personalised service to each guest.
• Ensure all guests needs are catered for, no matter the demographic. Ensure we have the specific services that every guest may need.
• Promote more locality and provenance in products offered
• Promote more detailed / funnelled feedback from guests

BUSINESS RESPONSIBILITIES

• Take responsibility for the business performance of the restaurant.
• Analysing and planning restaurant service to ensure coherent and clear service style
• Ensuring rotas are completed and live as per company standard
• Ensuring that the team get a balanced work/life balance with rotas reflecting this ethos
• Ensuring effective shift planning as per agreement with Line manager
• Creating and executing plans for department sales, profit and staff development.
• Preparation of purchase orders for required equipment
• Planning and co-ordinating menus with the Exec chef and Functions manager
• Liaise with Bar manager and Sommelier to ensure stock levels are correct with customer expectations

FRONT-OF-HOUSE RESPONSIBILITIES

• Co-ordinating the entire operation of the restaurant during scheduled shifts.
• Managing staff and providing them with feedback.
• Responding to customer complaints.
• Ensuring that all employees adhere to the Company’s uniform standards.
• Advising customers on menu and wine choice.
• Recruiting, training and motivating staff.
• Organising and supervising any area of the restaurant when circumstances dictate.
• Visible head of operation to customers

GENERAL RESPONSIBILITIES

• To be constantly vigilant in respect of H+S issues and report risks
• Maintaining high standards of quality control, hygiene and Health & Safety.
• Organising cleaning rotas and records for bar and back of house areas.
• Taking responsibility of all HR matters and keeping up-to-date with staff HR files.
• Ensure all emergency procedures are viable and communicated.
• To be constantly vigilant of security risks and immediately report any suspicious incidents
• Checking stock levels and ordering supplies.
• Preparing cash drawers and providing petty cash when required.
• Helping in any area of the bar/restaurant when circumstances dictate.
• Attend meetings as required.

Job Types: Full-time, Permanent

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Tips

Ability to commute/relocate:

• Bigbury on Sea TQ7 4BG: reliably commute or plan to relocate before starting work (required)