Responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, set up for the next day, night audit and hotel safety/security.

Responsibilities:

• Manage check in and check out process.
• Answer the phone, take reservations and deal with any enquiries.
• Manage the PMS system (Guestline) including room allocations.
• Manage guest payments, invoices, receipts.
• Manage comprehensive hand over to following shift.
• Report maintenance items to the maintenance team
• Responsible for all health & safety during shift.
• Always recognise and greet guests by name where possible.
• Ensure guest satisfaction at all times.
• To clean and re-set the restaurants and bars.
• Stock service areas with supplies
• Be aware of Sea tractor safety and emergency procedure for your and passengers’ safety
• Drive in a safe and efficient manner following safety limits (max 15miles an hour across the beach).
• Be fully aware of the current and upcoming weather conditions informing team if the Sea Tractor will not be able to run
• Assist with other functions as necessary.
• Report accidents or incidents promptly and correctly.
• Be vigilant and report any suspicious behaviour in or around the hotel.
• Handle emergencies if necessary, during shift.
• You are expected to be presentable at all the times.
• To be constantly vigilant in respect of H&S issues and report issues.
• To be constantly vigilant of security risks and immediately report any suspicious incidents.
• To undertake other duties from time to time as may be required.
• Ensure you follow daily checklist to maintain hotel standards